Shipping and delivery

Shipping fees owed by the customer are automatically calculated at a flat rate depending on the value and delivery address of each order, they include shipping, packing and order processing. 

The amount of shipping is indicated in the shopping cart, the order summary and invoice. 

Products are delivered to the delivery address that the client has identified and selected during the ordering process. 

The products are delivered within an average between one (1) to two (2) business days for Hong Kong, and ten (10) to fourteen (14) days for international, from the date of the order validation by Cokyn, depending on the geographical location and the shipping method selected. All times announced is calculated by working days out of weekend days and public holidays. Orders approved by the customer on Friday afternoon, Saturday or Sunday will be processed and validated by Cokyn on the next business day. 

When a parcel leaves the warehouse of Cokyn to be routed to the address specified by the customer when ordering, it receives an email from the site www.cokyn.com a shipping confirmation on which is indicated the tracking number of the package. 

The package prepared by our care shows no particular sign to ensure maximum discretion. The name of the sender appearing on packing slips is Cleverglow, and not Cokyn (for parcels outside of the countries of the Schengen area, the provision of the invoice is required for customs). 

There is no mention of the consignor in Cokyn packages since these are packed in a neutral way, the deliveryman is not advised that he has a Cokyn parcel to deliver you. 

The exceeding of a delivery time cannot result in damages and interest or restraint of any kind, or cancellation of orders in progress when excess arises either by the customer or because, unpredictable and insurmountable, of a stranger to the contract, or a case of force majeure. If after several non-successful passages of our carrier and despite our reminders, any package unclaimed after seven (7) business days will be permanently destroyed without any possibility of refund. 

For orders exceeding 5,000 Hong Kong Dollars, the customer may cancel the order by registered mail with acknowledgment of receipt addressed to Cokyn for ten (10) days exceeding the announced delivery date and not due to a case of force majeure. 

In case of prolonged delay after sending the shipping confirmation email, the buyer must report the delay to Cokyn within fifteen (15) days to the customer service by email at the following address: contact@cokyn.com. An investigation may be initiated by Cokyn. 

Return policy, satisfied or refunded

The customer has a cooling off period of seven (7) days after delivery to exercise his right of withdrawal provided for non-unpacking the product (non-breaking of the sealed) without having to give any reasons or pay penalties except for return costs which remain at his charge. 

For any item(s) back between the 8th and 30th day, the delivery costs remain fully charged to the customer and the status of non-breaking of the sealed. Beyond this period of 30 days, no returns will be accepted. 

Any customer wishing to cancel and be refunded the total amount of his order will have to contact us before sending the confirmation of his order. After dispatch of the order, any client wishing a cancellation must pay the following return costs: 

For orders whose the total weight is:

  • Less than 500 grams: USD 42.60
  • Between 501 grams and 1 kilogram: USD 51.10
  • Between 1.5 kilograms and 1.001 kilograms: USD 59.60
  • Between 1.501 kilograms and 2 kilograms: USD 68.20
 
For the return of parcels for categories over 2 kilograms, we will take care to inform the customer of the amount of the return costs. 
 

In all cases, the items must be returned in their original sealed packaging, complete, unopened, unworn, unused, unwashed, unwrinkled, labeled, new and accompanied by the return form available from the customer service of Cokyn e-shop at the following address: contact@cokyn.com. The form carefully filled, it must be send to the following address: 

Cleverglow Limited - Cokyn
20/F, Central Tower, 28 Queen’s Road,
Central, Hong Kong

All returns must be accompanied by a copy of the relevant invoice with a reminder of the order number. 

Returned items that don't meet the listed requirements above won't be refunded. 

The return costs and risks are always borne by the customer. The customer is strongly encouraged to send the package by any means that provides proof of sending and giving him certain date (registered mail with acknowledgment of receipt, Colissimo, etc...). 

Once the goods received, checked and accepted by our services, the refund of returned items at the price invoiced will be made by crediting the customer bank account corresponding to the credit card used for payment as soon as possible and no later than 30 days following the receipt by Cokyn, of returned items. 

For any further information, complaint or question relating to the conditions of sale by correspondence established by Cokyn or to the items themselves, customers should contact the customer service of Cokyn e-shop to the following address: contact@cokyn.com, recalling in both cases, the reference and the date of the order.